Returns & Replacements Policy

More than jewellery — it’s a promise kept.

At Ziv, we believe every piece you touch was uniquely crafted to be yours. We ensure that your forever silver arrives in its finest form, which is why we take great care to keep your jewellery sparkling and flawless, just for you. And since we do not take any returns or replacements — you can always trust that you will receive a brand new, beautiful piece made especially for you.

However, we know how much care goes into every purchase. So if your jewellery arrives defected or isn’t exactly what you selected, please don’t worry—we’re here to make it right, whether through a return, replacement, or refund.

Our Return Promise

We hope you love your Ziv jewellery the moment it arrives — but if something isn't quite right, we’re here to help.

We’re happy to offer a return, replacements, or refund if:

• The item you received is defective, or not what you ordered.

• The jewellery is in its original condition and packaging, just as it was sent.

• You reach out to us within 3 days of receiving your order, with your order number and clear photos showing the issue. You can contact us via email at [zivjewellery925@gmail.com] or WhatsApp at [91+ 7020601410].

A few things to note :

• If the return or exchange is due to a change of mind, incorrect sizing selection, or normal wear and tear, we won’t be able to process such requests and we truly appreciate your understanding.

• Since personalized and custom pieces are lovingly made just for you, they’re one of a kind and return, replacements, or refund is not possible for the same.

Return Shipping & Handling

We cover the cost of return shipping, so there’s no charge to you. However, the responsibility for the valuable silver remains with you until it reaches us safely. For this reason, we kindly recommend packing the jewellery securely to prevent any damage or loss of item during transit.

Once we receive the returned item in acceptable condition, we’ll process your full refund within 10–15 business days.

Please understand: Returns & Replacements that don’t meet the criteria above may be declined at our discretion.

Contact Us

If you have any questions about our Returns and Replacements Policy, sizing, materials, or designs, we’re happy to help, please contact us via e-mail at zivjewellery925@gmail.com or WhatsApp at 91+ 7020601410 before placing an order.

Thank you for your understanding and supporting a small business.