Shipping Policy

Thank you for shopping with us! At Zîv, we are committed to delivering your 925 sterling silver jewellery with care and efficiency. Please read our shipping policy below for details on how we handle orders, processing, and delivery.

1. Order Processing Time

• All orders are processed & shipped within 3–7 business days.

• Orders placed on holidays will be processed on the next business day.

• Once your order is shipped, you will receive a confirmation email with tracking information.

Note: Shipping times may vary due to occasional delays or high demand periods.

2. Shipping Cost & COD

• No Shipping Fee. All our products are shipped to you without any extra cost and no minimum cart value is needed.

• We do not provide cash on delivery but this service will soon be available.

• If the order is rejected by you at the time of delivery, please note that amount of the order will not be refundable unless the order is incorrect or defected.

5. Order Tracking

• All your orders come with a tracking number. You can track your package using the link in your shipping confirmation email.

6. Lost or Delayed Shipments

• If your package is delayed or appears lost, please contact us at [zivjewellery925@gmail.com] or you can reach us on 91+ 7020601410.

• We’ll work with the carrier to resolve the issue or offer a suitable solution.

• We do not provide a guarantee for the date of delivery as it may change according to unavoidable situations.

7. Incorrect Shipping Address

• Please ensure your shipping address is accurate at checkout.

• We are not responsible for lost packages due to incorrect or incomplete shipping information.

  Legal Disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with any legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter, you may send an email to zivjewellery925@gmail.com.